Airbnb CEO Brian Chesky, who made important statements about the future of the company and stated that there have been certain basic organisational problems in the company since its establishment, stated that they have various problems with rival companies.
2023 was not a productive year, in March, the landlords who started the Airbnbust craze about rental rates from the Twitter application in March expressed their discomfort, and then the rival company Vbro surpassed airbnb with its loyalty programme. In September, New York started to apply very strict rules for short-term tenants. This situation has brought the Airbnb company, which meets 80 per cent of its business from here, almost to the point of being deleted from the market. Towards mid-September, the company, which was caught between the storm of demand between landlords and tenants, had a hard time and made many improvements for the benefit of guests within the application, is stuck around five main problems. Airbnb, which is trying to relieve hosts with pet improvements and weeding out fake guest lists, is also trying to prevent fake calls to hosts in this way.
Airbnb CEO Brian Chesky, who continues to present small improvements as major adjustments, stated that the recent improvements have intervened in the cracks in Airbnb's foundation and said:
"We need to streamline our company. We need to make sure the listings are great, that we offer great customer service and affordable pricing. I told my team that once we fix the foundation, we can move on to new and exciting things.''
While continuity and reliability are a big problem for Airbnb users, Airbnb CEO Chesky, who expressed this situation as a managerial crisis and noted that infrastructure and last minute surprises create problems, continued as follows:
"While our system was planned to be much smaller, it suddenly became a project that grew like crazy. We were never completely finished building, so to speak. It was as if we tried to survive with 4 columns when we actually needed 10 columns to keep our house standing. We also had problems due to rising prices. In terms of pricing, many people met with our company and expressed their problems. The more affordable the price, the more bookings we get. We want booking prices to be as competitive as possible and competitive with hotels. We are currently enabling hosts to compare the prices of their listings with other prices in their neighbourhood. Although we don't have a hotel comparison yet, we encourage them to compete with hotel prices.''
Stating that more artificial intelligence controls and price agreements will be provided, CEO Chesky stated that this is a long-term programme. While it is a matter of curiosity where the company, which has been declining for a while, will arrive with these improvements, Chesky stated that they plan to provide a better service next summer and stated that the improvements are still under construction.